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Frequently Asked Questions

How can we contact you?


Email: Our team is looking forward to your questions. We answer them in the same order in which we received them. We try to respond as quickly as possible. Write to us at

We can answer all your questions related to products, brands, etc. by email.

Phone: You can always ask us and we will help you with all your questions and comments. Ordering is also easy over the phone, so do not hesitate to call us. Our telephone number is: 078/455 461

You can get an answer for your order or delivery on the phone. Ordering is also very easy.



How can I be sure of the security of my purchase through the Adi Studio website?


Shopping with us is 100% safe because you pay for the ordered products online with a credit/debit card where your data will be protected with HTTPS / TLS encryption. And with a certificate for the highest degree of security (PCI DSS Level 1).

Click here to read more: Safe Buy Guarantee.



How do I find your Facebook page?


You can find our Facebook page here. Once there, click "Like" and get the latest notifications and products from Adi Studio. Thank you!

How can I change or cancel my order?


If you want to change or cancel your order, please write to us at or contact us through the chat option on our site within 1-3 days after the execution of the order. If the product has already been shipped, unfortunately, we are not able to cancel your order.



What is the status of my order?


We will be happy to check you out. Write us an e-mail or ask us on the phone and we will inform you immediately.

My product is damaged, what now?


If the product still has a guarantee (you receive the guarantee together with your product), please write to us at The person responsible for the complaints will contact you and direct you to what is next.



What guarantee do the products have?


All products have a full, two-year warranty which includes damage and malfunction of mechanisms and parts. We are not responsible for damage due to mechanical reasons.

How much does the delivery cost?


The price of delivery within R. Macedonia is free. For the delivery of products outside the borders of the country, a delivery price is charged depending on the location. After each of your orders, you will receive a call from our agent for final confirmation of the order.



In how many days will I receive my order?


The products in R. Macedonia we deliver them within 10-15 days. For orders outside our country, the delivery period may vary depending on the location. If after your order, you do not receive a call from our agent, please write to us at to check.



Do you ship overseas?


Depending on the number of products, we also deliver in countries outside the Republic of Macedonia. Macedonia, depending on the country, a fee is charged for its delivery.

Is there a possibility to return the product?


There is currently no possibility of returning products delivered without damage. When delivering, please check the delivered products in detail. If there is visible damage, contact us via email, through our website or on our phone number 078/455 461.

Methods of payment?


You can currently pay in the following ways:

Online Debit or Credit Card Payment.

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