RETURN POLICY

The consumer has the right to return the ordered/purchased product in accordance with the terms and conditions stated here.

Each user is obliged when checking the product/s, to check them for possible damage during transport, and if it is more than one product, to check if any product is missing. If the delivered product is damaged or a certain product is missing from the order, the Consumer is obliged to immediately inform us on the Customer Support numbers or the e-mail address, for replacement of the damaged product / s or delivery of missing products, otherwise, he loses the right later to point out a complaint about the delivered product. In this case, the cost of replacing the product will not be borne by the Consumer. The whole process of return or replacement is not completed within a period of 7 days and also the Consumer loses the right to claim.

The consumer has a period of 7 days in which he can terminate the contract without explanation of the reason and the only cost paid by the buyer is the direct cost of returning the product. In this case, the funds will be refunded to the Consumer within a maximum of 30 days on the account from which the payment was made, reduced by the amount of the bank fee.

• If the consumer needs to contact us, they can do so in one of the following ways:

Email: info@adistudio.mk

Phone: 078/455 461

or through our website

1. If the Consumer cancels his order after receiving the notification for confirmation of the order, and before the delivery of the ordered products, the funds will be returned to the Consumer within a maximum of 30 days on the account from which the payment was made, reduced by the amount of the bank commission.

2. In case of non-delivery of a confirmed and paid order for reasons that can be charged to the Consumer (incorrect/incomplete address, incorrect contact telephone number), we are obliged to return the funds within a maximum of 30 days from the day to determine the impossibility of delivery, reduced by the amount of the bank commission, and if a delivery attempt was made, reduced by the delivery costs.

3. If the Customer makes an order by phone through our contact center or on a social network, it also automatically accepts the usage/return rules listed on our website (return procedure).

Adi Studio reserves the right to amend the Terms and Conditions of return, without obligation to notify users in advance of any changes.

THE CONSUMER IS ACKNOWLEDGED AND AGREES WITH THE TERMS AND RULES FOR USE OF THE WEBSITE, AND IS COMMITTED TO RESPECT THEM.